Help & FAQ
Answers sorted by topic. If something is missing, write to us.
For campers
How do I find a place that fits my vehicle?
Enter vehicle type, length and, if needed, height in the search. Places that cannot take your vehicle will not show up at all. Save the details in your travel preferences and Campavia carries them into every further search.
Bookings
What happens after I send a request?
The host checks availability and your details and replies with a confirmation, an alternative suggestion or a decline. You are notified by email and in your account.
A month or longer
What is the difference between a few nights and a month or longer?
Up to 27 nights the host charges the nightly rate, that is a short stay. From 30 nights a monthly stay begins: a published monthly price applies, provided the host has set one for that month.
Prices
What is a monthly price?
A monthly price is a price for 30 nights with a clear saving against the regular nightly rate of the same site. The badge marks a particularly good offer, not a separate type of stay.
Account
How do I change my details?
In your account under profile and travel preferences. That is also where you change your email address, password and the language of your notifications.
How do I delete my account?
In your account settings. We complete any ongoing or upcoming stays first; after that your profile is anonymised.
Privacy
What happens to my data?
We pass your details to the host you contact so they can prepare your stay. Everything else is in the privacy policy.
How do I change my cookie settings?
Through the cookie settings entry in the footer. The change takes effect immediately.
Did not find what you needed?
Write to us, we usually reply within one working day.
Write to Laura
Laura replies personally, usually within a few hours.